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Microsoft MB-230 exam is designed for individuals who want to validate their knowledge and skills in the field of Microsoft Dynamics 365 Customer Service Functional Consultant. MB-230 exam is intended for those who have experience in configuring and implementing customer service solutions using Microsoft Dynamics 365. MB-230 Exam Tests the candidate's ability to design, configure, and implement customer service solutions, manage cases and the knowledge base, and design and implement service level agreements.

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Microsoft MB-230 Certification Exam is a great way to demonstrate your expertise in customer service solutions and differentiate yourself in the job market. With this certification, you can demonstrate your knowledge and skills to potential employers and clients, as well as increase your earning potential. Microsoft Dynamics 365 Customer Service Functional Consultant certification also provides you with access to a community of experts who can help you stay up-to-date with the latest trends and best practices in customer service.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q54-Q59):

NEW QUESTION # 54
You need to add the French language as a new skill. Where should you add the language?

• A. in Resource Requirement
• B. in Bookable Resource Characteristic Type
• C. in Bookable Resource Type
• D. in Rating Value

Answer: B

NEW QUESTION # 55
You are implementing Dynamics 365 Customer Service Workspaces for your company's help desk without additional software. Help desk representatives must be able to open multiple sessions. The configuration has the following requirements:
* Ensure each helpdesk representative has the same user experience when togging into the application.
* Customer records must automatically open when a helpdesk representative opens a case.
You need to configure the help desk settings.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 56
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

NEW QUESTION # 57
You need to create and configure objects to support the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 58
Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service.
You need to provide access to the reports.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Edit the Customer Service Representative security role to provide read-only access to analytics reports.
• B. Edit the Customer Service Representative Manager security role to provide read-only access to analytics reports.
• C. Create a new model-driven app to expose the reports and provide app access to the Customer Service Representative security role.
• D. Create a new security role and provide read-only access to analytics reports.

Answer: B,D

NEW QUESTION # 59
......

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